Terms and conditions
Terms and Conditions for gateway1-footgear.com
Prices and Payment
All prices are stated in Danish kroner (DKK) and include VAT. We reserve the right to correct errors in prices and descriptions and to discontinue or change products. We accept the following payment cards: Dankort, VISA/Dankort, VISA, VISA Electron, MasterCard, Maestro. Payment can also be made via MobilePay or ViaBill.
The amount will only be debited from your account when the goods are dispatched. The amount debited will never exceed the amount you authorized at the time of purchase.
When you pay by card, you are protected against misuse. You can refuse a payment when you receive your payment overview, and you will incur no out-of-pocket expenses in the event of misuse when the online store uses SSL (Secure Socket Layer) in the payment system. Information regarding online payments is encrypted, and neither we nor anyone else has access to this data.
When you pay with ViaBill, you will receive your goods first and then pay in interest- and fee-free installments. For purchases over DKK 2,000, financing is provided in collaboration with SparXpress. Find out more at www.ViaBill.com/kredit.
Delivery
We will dispatch your order as soon as we have processed it and received payment. Delivery is carried out by Danske Fragtmænd to your address at the front door. The delivery time is typically 2–4 business days for items in stock. We cannot be held responsible for any delays caused by the courier company.
Free shipping on purchases over DKK 500. For purchases under DKK 500, a shipping cost of DKK 100 will be added. Delivery to Sweden costs DKK 150 for orders under DKK 1,000.
You should inspect your goods upon receipt. If there are any errors or missing items, please contact us in writing as soon as possible.
Right of Withdrawal and Returns
You have a 14-day right of withdrawal, which begins on the day you receive your goods. If you wish to exercise your right of withdrawal, you must notify us in writing at web@npgbrands.dk.
Goods must be returned without undue delay and no later than 14 days after you have notified us of your decision. You are responsible for the costs of return and bear the risk of loss or damage to the goods until we have received them.
To receive a full refund, the goods must be returned in their original packaging and in unused condition. If the goods have been used or damaged, a reduction in value may be deducted from the refund.
Goods excluded from the right of withdrawal:
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Goods made to the customer's specifications or with personal customization.
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Goods that deteriorate or become obsolete quickly.
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Sealed goods that cannot be returned for health or hygiene reasons if the seal is broken.
Refund of the Purchase Price
If you withdraw from your purchase, we will refund all payments received from you, including delivery costs (but not any additional costs incurred by choosing a more expensive delivery method than our standard delivery). We will refund the amount using the same payment method you used for the purchase, unless otherwise agreed.
We may withhold the refund until we have received the goods back or you have provided proof of return.
Returns must be sent to:
NPG Brands A/S
Langs Skoven 12-18
8541 Skødstrup
We do not accept packages without redelivery or sent cash on delivery.
Right of Complaint
When you shop with us, you have a 24-month right of complaint under the Danish Sale of Goods Act. This means that if your complaint is justified, you may have the goods repaired, replaced, refunded, or receive a price reduction. The right of complaint does not apply to normal wear and tear or damage caused by improper use of the product.
Complaints must be made within a reasonable time after the defect is discovered—a complaint made within two months is always considered timely.
If your complaint is justified, we will refund your shipping costs. Remember to package the goods securely and obtain proof of dispatch.
Returns due to complaint must be sent to:
NPG Brands A/S
Grenaavej 633 E
8541 Skødstrup
We do not accept packages without redelivery or sent cash on delivery.
Complaints
If you wish to complain about your purchase, you can contact us at web@npgbrands.dk. If we cannot find a solution, you can complain to the Danish Competition and Consumer Authority's Center for Complaint Resolution via www.forbrug.dk.
General Information
NPG Brands A/S
Grenaavej 633 E
DK-8541 Skødstrup
Email: web@npgbrands.dk
Telephone: 70 777 377
CVR: 83457619
The terms and conditions were last updated on 02.03.2025.